Service Agreement

Effective Year: 2026 | DunganSoft Technologies

Please read this service agreement, as it is the contract between you (“Customer”) and DunganSoft Technologies, should you desire our services. This agreement may be updated at any time. Continued use of services constitutes acceptance of updated terms.

1. DISCLAIMER & AUTHORIZATION

  • 1.0 DunganSoft Technologies performs and provides services, consultation, repairs, and upgrades as requested by the Customer. We conduct honest, reasonable, and considerate services with the goal of providing the highest quality support; however, specific results (especially regarding legacy hardware) cannot be guaranteed.
  • 1.1 Service, Repairs, and Consultations are provided as a payable service. Payment is expected at the conclusion of the service unless otherwise agreed in writing.
  • 1.2 There may be circumstances under which Services, Repairs, or Consultations cannot be provided due to safety, technical limitations, or parts availability.
  • 1.3 The length of time required to complete such Service, Repair, or Consultation cannot be predicted with 100% accuracy.
  • 1.4 Data Loss Risk: Customer understands that working on electronic equipment involves inherent risks of data loss.
    • The Customer agrees that they have made necessary backups of data prior to submitting the device.
    • DunganSoft Technologies will not be responsible for data loss nor be responsible for restoring lost data unless "Forensic Data Recovery" is the specific paid service being rendered.
  • 1.5 Illegal Content & Licensing: DunganSoft Technologies may refuse service or report persons to law enforcement in accordance with Colorado and Federal law if: (A) The Customer willfully and blatantly uses unlicensed software/equipment. (B) The equipment contains materials that we are mandated by law to report (e.g., CSAM).
  • 1.6 You authorize the technician(s) to perform any necessary action, including the installation of diagnostic software, to perform required services. Such software may be removed upon completion.
  • 1.7 DunganSoft Technologies assumes the Customer owns the equipment or has the explicit legal authority to authorize repairs.
  • 1.8 Technician’s Lien: The Customer acknowledges that Service is performed with the agreement that equipment is placed under an express technician’s lien to secure payment for services, parts, storage, or repair. Equipment will not be released until the lien is satisfied.
  • 1.9 All Remote Repair services are subject to the terms in this agreement.
  • 1.10 If any provision of this agreement is found to be unenforceable under applicable law, it will not affect the enforceability of the other provisions.

2. BILLING TERMS & RATES (2026)

  • 2.0 Services are billed as stated on the service order. Fees not explicitly listed on our website may be charged by the hour.
  • 2.1 Standard Rates:
    • Minimum Bench Fee: $85.00 (Due at drop-off/start, credited toward final labor).
    • Standard Hourly Rate: $150.00 per hour (billed in 30-minute increments after the first hour).
    • Emergency/After-Hours Rate: $225.00 per hour.
  • 2.2 Not all services can be completed on site. Some Services may require a trip or mileage fee (Current 2026 IRS Mileage Rate: 72.5 cents/mile).
  • 2.3 Estimates are provided in good faith but are not guaranteed.
  • 2.4 Unforeseen Deviations: If a repair requires work beyond the estimate (e.g., hidden hardware damage), we will attempt to contact you for authorization.
  • 2.5 If you cannot be reached, work will stop. Once reached, your decision to continue or stop will be honored, but you will be responsible for valid charges incurred up to that point.
  • 2.6 All services are subject to Colorado State and Local Sales Tax.
  • 2.7 Deposits: Repairs requiring special order parts or significant labor may require a deposit of at least 50% of the estimate.
  • 2.8 Procurement of legal software/hardware to replace unlicensed items is billable.
  • 2.9 Abandonment & Storage:
    • Equipment not picked up within fourteen (14) days of completion notification will incur a storage fee of $20.00 per day.
    • Equipment left for thirty (30) days after notification is considered abandoned and legally forfeit. DunganSoft Technologies will dispose of, recycle, or sell the equipment to recover costs. After disposal, DunganSoft Technologies accepts no liability for any data that may have been remaining on the device.

3. PAYMENT & COLLECTIONS

  • 3.0 Full payment is due upon completion of services.
  • 3.1 Payment arrangements must be agreed upon in writing prior to service.
  • 3.2 Special order parts must be paid in full in advance.
  • 3.3 We accept Cash, Check, and Major Credit Cards.
    • Returned Checks: Subject to a $75.00 fee.
    • Credit Card Fee: A 3.5% processing fee applies to all card transactions.
  • 3.4 Collection efforts will include the enforcement of the Technician’s Lien (see 1.8) and the sale of equipment to satisfy debts.
  • 3.5 Storage fees must be paid in full before equipment release.
  • 3.6 Late Fees: Invoices remaining unpaid after 30 days are subject to a late fee interest rate of 1.5% per month (18% APR) or the maximum allowed by Colorado law, whichever is lower.
  • 3.7 Cost of Collection: In the event of non-payment, the Customer agrees to pay all costs of collection, including but not limited to collection agency fees, court costs, and reasonable attorney fees incurred by DunganSoft Technologies to recover the debt.

4. LIABILITY & DATA PRIVACY (CPA COMPLIANCE)

  • 4.0 Limitation of Liability: To the maximum extent permitted by Colorado law, DunganSoft Technologies' total liability for any claim arising out of this agreement shall not exceed the total amount paid by the Customer for the specific service rendered. We are not liable for lost profits, lost revenue, or business interruption.
  • 4.1 Your system will not be intentionally harmed. However, electronics repair carries risk.
  • 4.2 Pre-Existing Conditions: You agree to hold DunganSoft Technologies harmless from damages resulting from pre-existing issues (e.g., failing hard drives, brittle plastic, hidden liquid damage).
  • 4.3 Data Privacy (Colorado Privacy Act):
    • We respect your privacy. We do not sell or trade your data.
    • We may temporarily access files solely to verify data integrity or perform recovery.
    • Biometrics: If you provide a device with biometric locks (fingerprint/FaceID), you consent to us bypassing or resetting these for repair purposes.
    • Minors: If you are providing a device used by a minor (under 18), you assert you have the parental authority to authorize access to that device.

5. SUPPORT & WARRANTY

  • 5.0 Customer satisfaction is our priority.
  • 5.1 All services will be conducted in a professional manner.
  • 5.2 Post-Service Support: Free support related to the specific service rendered is provided for 7 days from the invoice date. New or unrelated issues are billable.
  • 5.3 Warranty:
    • Labor: Guaranteed for 7 days (software/virus) and 30 days (hardware installs).
    • Parts: Subject to the original manufacturer's warranty. We do not warranty parts directly.
  • 5.4 Warranty is void if the device shows signs of new physical damage, liquid damage, or tampering by another technician.

6. ESTIMATES & DIAGNOSTICS

  • 6.0 Phone/Email estimates are rough approximations only.
  • 6.1 Diagnostic Fee: A $85.00 diagnostic fee applies to all incoming devices. If you approve the repair, this fee is waived/applied to the labor cost.
  • 6.2 If you decline the repair after diagnosis, the $85.00 fee is due for the time spent analyzing the system.

7. GOVERNING LAW & MISCELLANEOUS

  • 7.0 Governing Law & Venue: This agreement shall be governed by the laws of the State of Colorado. Any legal action regarding this agreement or services rendered must be brought exclusively in the courts of Fremont County, Colorado.
  • 7.1 Force Majeure: DunganSoft Technologies shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, internet service provider outages, power failures, or acts of war/terrorism.
  • 7.2 Right to Refuse Service: We maintain a zero-tolerance policy regarding harassment. We reserve the right to refuse service to any individual who is abusive or threatening to our staff.